Support & FAQ

Cortex Pro is $12.99/month. Your subscription gives you unlimited access to all premium features including custom manifestations, custom journeys, Focus & Sleep Mode, the full Pro Journeys Library, and AI-generated content.

1. Open the Cortex app
2. Tap on "Upgrade to Pro" from your profile or any locked feature
3. Review the benefits and tap "Upgrade to Pro"
4. Complete the purchase through the App Store (iOS) or Google Play (Android)

Your subscription begins immediately after purchase.

• Your subscription is billed monthly through the App Store or Google Play
• Payments are charged to your Apple ID or Google account
• Your subscription automatically renews each month until cancelled
• You'll be charged within 24 hours before your current period ends

Subscriptions are managed through your device's app store, not within Cortex:

Note: Cancelling stops future charges but you'll retain Pro access until the end of your current billing period.

If you've previously subscribed and your Pro features aren't showing:

1. Open Cortex
2. Go to the Upgrade screen
3. Tap "Restore Purchases" at the bottom
4. Your Pro membership will be restored if a valid subscription is found

This is helpful if you reinstalled the app, got a new device, or were logged out of your account.

First, try restoring your purchases (see above). If that doesn't work:

• Make sure you're signed in with the same Apple ID or Google account used for the purchase
• Check your subscription status in your device settings
• Contact us at support@usecortexapp.com with your purchase receipt and we'll help resolve it

Refunds are processed through Apple or Google, not directly through Cortex:

• Apple: Visit reportaproblem.apple.com
• Google Play: Open Google Play → Account → Order history → Find the order → Request a refund

Cortex is a manifestation and mindfulness app that helps you transform your reality through guided journeys, AI-powered affirmations, and subconscious programming sessions. Create personalized manifestations, follow structured transformation programs, or relax with our Focus & Sleep Mode.

Free users can access:

• A selection of starter journeys
• Daily unlocked content
• Basic manifestation features
• Progress tracking and streaks

Pro membership includes:

• Custom Manifestations – Create unlimited AI-powered manifestations with personalized images and audio
• Custom Journeys – Design your own 7, 14, or 21-day transformation programs tailored to your goals
• Focus & Sleep Mode – Ambient subconscious programming sessions for sleep, work, or deep relaxation
• Pro Journeys Library – Access all premium guided journeys including 21+ day deep transformation programs
• AI-Generated Content – Personalized scripts, affirmations, and visualizations created just for you
• New Features Monthly – Early access to new journeys, tools, and features as they launch

Journeys are multi-day guided programs (7, 14, or 21 days) designed to help you manifest specific goals. Each day includes audio sessions with affirmations and visualizations. Complete the full journey to build lasting habits and achieve transformation.

This feature provides ambient audio sessions designed for subconscious programming while you work, relax, or sleep. Play affirmations and frequencies in the background to reinforce your manifestations throughout the day.

Your streak counts consecutive days you've completed a manifestation session. Maintaining your streak helps build the daily habit essential for lasting transformation. If you miss a day, your streak resets to zero.

Try these steps:

• Check your internet connection – Cortex requires a stable connection to load content
• Force close and reopen the app – Swipe up to close completely, then reopen
• Restart your device – This can resolve many temporary issues
• Update the app – Make sure you have the latest version from the App Store or Google Play
• Check for iOS/Android updates – Outdated system software can cause compatibility issues

If the problem persists, contact us at support@usecortexapp.com.

• Make sure your device isn't in silent mode (check the mute switch on iPhone)
• Increase your device volume
• Check that no other apps are using audio (music apps, podcasts, etc.)
• Close and reopen the app
• Try using headphones

• Go to your device Settings → Notifications → Cortex
• Make sure Allow Notifications is turned ON
• Enable Banners, Sounds, and Badges as desired
• In the Cortex app, check that daily reminders are enabled in your profile settings

Your data is synced to your account. Make sure you're signed in with the same account you used previously. If you created an account with your email, sign in with that same email address. Contact support if you need help recovering your account.

1. Open Cortex and go to your Profile
2. Tap Account Settings
3. Scroll to Danger Zone and tap Delete Account
4. Confirm the deletion

We take your privacy seriously. Your personal data is encrypted and stored securely. We never sell your personal information to third parties. For complete details, please read our Privacy Policy.

Email us at support@usecortexapp.com with:

• A description of your issue
• Your device type (iPhone, Android, iPad)
• Your app version (found in Settings)
• Any relevant screenshots

We'll get back to you within 24-48 hours.